Question 1

What exactly does Box16 do to my CMR waybill?

Accepted Answer

Box16 automatically detects Box 16 (the carrier) and Box 23 (stamp and signature) on your CMR waybill and neutralises them. Instead of a black box, your own logo, address and stamp appear, so the document looks polished and unmistakably yours. That lets you pass outsourced transport on to your customer without revealing the original carrier or their rates.

Question 2

Do I still need Adobe Acrobat or other PDF software?

Accepted Answer

No. Adobe Acrobat only places black redaction boxes and works document by document. Box16 is purpose-built for CMR waybills: it recognises the right boxes automatically, fills them with your own branding and processes entire batches in seconds. For neutralising CMRs, it replaces Adobe entirely.

Question 3

Does it work with phone photos and scanned CMRs?

Accepted Answer

Yes. Box16 handles born-digital PDFs, scanned documents and phone photos. The image is automatically straightened and rotated before detection runs. If the automatic detection is unsure on a tricky scan, you can correct the boxes yourself in a couple of clicks in the editor.

Question 4

What exactly counts as one CMR in my bundle?

Accepted Answer

One processed document counts as one CMR, whether you upload it on its own or as part of a bulk batch. A multi-page waybill is counted per document, not per page. Re-checking or updating a document you have already processed doesn't cost an extra CMR. Your current usage and remaining CMRs are visible in your dashboard at any time.

Question 5

What happens if I exceed my monthly bundle?

Accepted Answer

Nothing disruptive: you keep processing without interruption. CMRs above your monthly bundle are billed afterwards at your plan's overage rate (from €0.20 per additional CMR on Enterprise). You never pay for volume you don't use, and you're never left stuck. If you consistently need more, moving up to a larger plan is usually the cheaper option.

Question 6

Am I locked into an annual contract, or can I cancel?

Accepted Answer

The annual contract is the best-value option and gives you a 20% discount on the monthly price. If you'd rather stay flexible, you can also pay monthly at the standard rate and cancel whenever you like. You choose what fits your situation best, and you can always switch to an annual contract later once your volume is steady.

Question 7

Is my data secure and processed under the GDPR?

Accepted Answer

Yes. All your documents are processed within the EU and never shared with or sold to third parties. Processed files are automatically deleted after a short retention period, so no sensitive waybills are left lying around. Box16 is built with privacy and GDPR as a starting point.

Question 8

How quickly am I live with my first neutralised CMR?

Accepted Answer

Within minutes. You create an account, set your logo, stamp and Box 16 text once, and can upload your first CMRs straight away. There's no implementation project, no installation and no training required: Box16 runs entirely in your browser and works with your own branding from the start.

Question 9

Can I try Box16 for free first?

Accepted Answer

Yes. You start with 25 free CMRs to try Box16, with no credit card and no commitment. That way you can see how the neutralisation and branded output look on your own documents before choosing a plan. If it's not for you, simply do nothing; a paid plan is never started automatically.

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