What is CMR neutralisation?
CMR neutralisation is the process of replacing or removing the carrier information on a CMR consignment note. Freight forwarders do this to keep their carrier network confidential from clients and third parties. Box16 automates this process: Box 16 (carrier details) and Box 23 (stamps and signatures) are detected automatically and replaced with your own logo, stamp and company text.
Which fields are anonymised?
Box16 neutralises two fields by default: Box 16, which contains the carrier's name and contact details, and Box 23, which holds stamps and signatures from the carrier. Box 16 is replaced with your own company logo and text; Box 23 is overwritten with your rubber stamp. All other fields remain unchanged.
Does Box16 work on scanned CMRs?
Yes. Box16 uses Google Gemini, an advanced AI model, to detect Box 16 and Box 23, including on scanned documents, skewed phone photos, or lower-quality images. The system automatically straightens the document before detection takes place. Documents where automatic detection is not sufficiently confident are placed in a review queue for manual inspection.
How is my data processed?
All data is processed exclusively within the European Union. Box16 uses Google Gemini via the EU region and does not retain documents longer than necessary. Uploaded files are automatically deleted after a maximum of 30 days. Box16 complies with the GDPR and offers a Data Processing Agreement for clients who require one.
What file formats are supported?
Box16 supports PDF, JPG and PNG. Born-digital PDF files are processed in a vector-preserving manner so that original document quality is maintained. Scanned documents in JPG or PNG format are processed via AI detection. You can upload up to 50 files at once as a batch; the result is available as a ZIP download.
Is there a free trial?
Yes. When you create an account, you receive 25 free CMR neutralisations. No credit card is required to get started. After using the free CMRs, you can activate a subscription via Stripe. The free trial has no time limit, you can use the 25 CMRs at your own pace.