Frequently asked questions

CMR neutralization is the process of replacing or removing the carrier information on a CMR consignment note. Freight forwarders do this to keep their carrier network confidential from clients and third parties. Box16 automates this process: Box 16 (carrier details) and Box 23 (stamps and signatures) are detected automatically and replaced with your own logo, stamp and company text.

Box16 neutralizes two fields by default: Box 16, which contains the carrier's name and contact details, and Box 23, which holds stamps and signatures from the carrier. Box 16 is replaced with your own company logo and text; Box 23 is overwritten with your rubber stamp. All other fields remain unchanged.

Box16 is built for freight forwarders, logistics service providers and carriers who pass outsourced transport on to their clients. Wherever CMR consignment notes carrying carrier details go to a customer, Box16 keeps your network confidential. From sole traders to teams processing hundreds of documents a day.

Visible carrier details invite your client to contact the carrier directly and cut you out as the intermediary. That undermines your margin and your relationship. By replacing Box 16 and Box 23 with your own identity, you stay in control of your network and your rates.

Yes. Where Adobe Acrobat only places black redaction boxes and works document by document, Box16 recognises the correct fields automatically and fills them with your own branding. Entire batches are processed in seconds, so for neutralizing CMRs, Box16 fully replaces your Adobe workflow.

Yes. Box16 uses Google Gemini, an advanced AI model, to detect Box 16 and Box 23, including on scanned documents, skewed phone photos, or lower-quality images. The system automatically straightens the document before detection takes place. Documents where automatic detection is not sufficiently confident are placed in a review queue for manual inspection.

Box16 supports PDF, JPG and PNG. Every document goes through AI detection; born-digital PDF files retain their vector quality so the original document stays pixel-perfect. You can upload dozens of files at once as a batch; the result is available as a ZIP download.

Box16 locates Box 16 and Box 23 and gives every document a confidence score. Documents above your configured threshold are processed automatically; borderline cases go to the review queue. You set that threshold yourself, so you keep full control over quality without having to check every document by hand.

Documents where detection stays below your threshold are not processed automatically but placed in a review queue. There you correct the fields in a few clicks with the 4-point editor. This way an incorrectly neutralized CMR never reaches your client.

Yes. Drag dozens of files into the queue at once, including a mix of PDFs, scans and phone photos. Everything is processed in parallel and you download the result per document or as a single ZIP file.

Born-digital PDFs retain their vector quality: only Box 16 and Box 23 are replaced, the rest of the document stays pixel-perfect. For scans and photos, the image is automatically straightened before your branding is added.

All data is processed exclusively within the European Union. Box16 uses Google Gemini via the EU region and does not retain documents longer than necessary. Uploaded files are automatically deleted after a maximum of 30 days. Box16 complies with the GDPR and offers a Data Processing Agreement for clients who require one.

Documents are not kept longer than necessary and are automatically deleted after a maximum of 30 days, or sooner according to your own retention settings. This means no sensitive consignment notes are left lying around. You decide how long processed files remain available.

Yes. All processing happens within the European Union and Box16 is built with privacy as a starting point. Data is never shared with or sold to third parties, and you set the retention period yourself.

Yes. Box16 provides a Data Processing Agreement (DPA) with every paid subscription, so you meet your own GDPR obligations. The DPA can also be reviewed in advance via our legal pages.

Yes. When you create an account, you receive 25 free CMR neutralizations. No credit card is required to get started. After that you pick a plan that fits your volume yourself. The free trial has no time limit.

Box16 works with fixed bundles based on your CMR volume; every plan includes all features. So you only pay for the number of documents you process, not for individual features. Check the current bundles and prices on our pricing page.

No. You create an account and immediately receive 25 free CMRs, with no credit card and no obligations. You pick a paid plan yourself whenever you're ready to scale up.

Within minutes. You set your logo, stamp and the text for Box 16 once, and can then upload your first CMRs right away. There is no installation, implementation project or training required, Box16 runs entirely in your browser.